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Point Taken Communications is a boutique public relations and marketing firm serving hospitality, lifestyle, and nonprofit brands nationwide. Headquartered in Jacksonville, Florida, the agency crafts campaigns that spark growth and inspire audiences to take action. The senior-level team brings decades of experience in innovative PR and marketing strategies.
Point Taken Communications is a boutique public relations and marketing firm founded in 2013 and headquartered in Jacksonville, Florida. The agency serves hospitality, lifestyle, and nonprofit brands nationwide, crafting campaigns that spark growth and inspire audiences to take action. With a senior-level team led by President Michelle Guglielmo Gilliam, who has over 25 years of experience, the firm ensures every client achieves maximum return on investment and long-term success.
The agency operates with a minimum budget of $1,000 to $10,000 and an average hourly rate of $150. It employs under 49 staff members and has been recognized with numerous awards, including multiple Jacksonville Business Journal Best Advertising and Marketing Agencies honors and a Trust Analytica Top 10 PR Firms in Jacksonville award. Point Taken Communications also holds DesignRush badges for Best Public Relations Company and Best Digital Marketing Firm.
Point Taken Communications offers a comprehensive range of services, including public relations, social media marketing, content marketing, web design, WordPress website design, digital marketing, email marketing, branding, event marketing, and SEO. Its areas of expertise span branding (messaging, positioning, strategy), digital marketing (AI marketing, content creation, copywriting, inbound marketing, lead generation, consulting, strategy), email marketing (design, software), media buying (print, radio, TV), PR (AI public relations, B2B PR, corporate communications, crisis management, digital PR, event management, online reputation management), SEO (on-page optimization, consulting), social media (influencers, consulting), and web design (landing pages, responsive design, website redesign).
The agency serves a diverse set of industries, including retail, restaurants, hospitality, nonprofit, food and beverage, pets, boutique, travel, luxury, and AI. It works with small businesses, medium businesses, and enterprise/corporate clients. Notable clients include Feeding Northeast Florida, The Hotel at the University of Maryland, Cooper's Hawk Winery and Restaurant, Pet Paradise, and 121 Financial Credit Union.
Client reviews on Google give Point Taken Communications a 4.9 rating from 15 reviews. Reviewers consistently praise Michelle's professionalism, responsiveness, and ability to understand their needs. One client noted that Michelle was "instrumental in a period of significant growth," while another highlighted that she "spent a great deal of time researching and gaining a thorough understanding of our organization." The agency's portfolio includes case studies such as a restaurant launch, driving sales through media and influencer relations, and driving donations through media coverage, as well as WordPress website designs for M&M Homes, Guglielmo's Restaurant, and Cairnavigate.
Services
- Public Relations
- Social Media Marketing
- Content Marketing
- Web Design
- WordPress Website Design
- Digital Marketing
- Email Marketing
- Branding
- Event Marketing
- SEO
Industries Served
Team Size
Pros
- Senior-level team with over 25 years of combined experience
- Tailored strategies treating each client as the only account
- High Google rating of 4.9 from 15 reviews
- Strong expertise in PR and marketing for hospitality and nonprofit sectors
Client Review Analysis
Clients consistently praise Michelle's professionalism, responsiveness, and deep understanding of their needs, leading to high satisfaction and measurable business growth.