Phoenix Virtual Solutions

Phoenix Virtual Solutions is a BPO agency founded in 2020 that specializes in placing dedicated virtual medical assistants with US healthcare providers. The agency serves home health agencies, hospice organizations, and medical practices by filling back-office positions that drain time and resources. The CEO brings over a decade of US healthcare leadership experience from Providence Health & Services and Molina Healthcare, including managing offshore staff and running hospice operations.

The agency employs between 100 and 249 people and is headquartered in Las Vegas, Nevada, with an additional location in Orange County, California. Pricing is available upon inquiry, and the agency does not publicly list minimum budgets or hourly rates. Phoenix Virtual Solutions targets medium businesses and enterprise or corporate clients within the healthcare industry.

Services offered include back office outsourcing, medical billing, and virtual assistant support. Specific positions filled include front desk support, scheduling, benefits investigation, medical records management, patient coordination, medical billing and collections, bookkeeping, and digital marketing. The agency emphasizes that each virtual assistant is 100% dedicated to a single client, ensuring full accountability.

Key differentiators include healthcare-ready staff from day one with HIPAA training, time zone alignment with US operations, ongoing performance management and coaching, a zero-risk replacement policy, and access to advanced talent options such as RN and CMAA-qualified professionals. The agency claims healthcare clients can achieve savings up to 60% in back-office labor costs.

Client types served are medium businesses and enterprise or corporate organizations. The agency has received a 5.0 Google rating from 13 reviews, with one employee review highlighting a supportive and healthy work environment where efforts are recognized. No client portfolio or case studies are listed on the profile.