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Peak Support is an outsourced customer support and BPO provider founded in 2015 with a team of 250 to 499 employees. The agency offers customer support, sales operations, and business process outsourcing through a global delivery model spanning the Philippines, the United States, and Latin America. It is headquartered at 955 Massachusetts Ave., Cambridge, Massachusetts.
Peak Support is a Cambridge, Massachusetts-based provider of outsourced customer support and Business Process Outsourcing (BPO), founded in 2015. The company operates a global delivery model with agents located in the Philippines, the United States, and Latin America, and reports a team of 250 to 499 employees. It serves a mix of rapidly expanding enterprises and established brands.
The agency's service offering covers customer support, sales operations, and BPO solutions. Under its BPO expertise, Peak Support provides back office outsourcing, data entry, and medical billing. Its call center expertise focuses on inbound support, which clients have used to manage growing volumes, seasonal surges, and complex launches.
Peak Support has worked with clients including Public Rec, The Community Company, Bloomnation, American Exchange Group, Advent eModal, and Wildgrain. Portfolio case studies describe helping an overnight cult brand deliver an exceptional customer experience and helping a global community building company scale its customer service.
Reviews sourced from Google give Peak Support a 5.0 rating. Clients describe the team as professional, responsive, and efficient, and note that agents quickly become an extension of their internal teams. Several reviewers mention measurable gains in case handling, throughput, and issue resolution, as well as quick ramp-up and flexibility during busy seasons and unexpected surges.
DesignRush reviewers also gave the agency positive feedback, with one client stating that Peak Support approached problems from a unique business perspective and cared about brand and storytelling. Client references include directors at Promenade and Advent eModal, who noted strong industry leadership and expanded relationships over time.
The agency lists a minimum budget of under $1,000 and asks clients to inquire for hourly rates. Peak Support can be reached at info@peaksupport.io, and its headquarters is located at 955 Massachusetts Ave., Cambridge, Massachusetts.
Services
- Customer Support
- BPO
- Sales Operations
- Back Office Outsourcing
- Data Entry
- Medical Billing
- Inbound Call Center
Team Size
Pros
- Google reviewers describe the agency as professional, responsive, and efficient
- Clients note agents quickly become an extension of their internal teams
- Reviewers cite measurable gains in case handling, throughput, and issue resolution
Client Review Analysis
Google reviewers rate Peak Support 5.0 and highlight professionalism, responsiveness, quick ramp-up, and a partnership approach that helps absorb growing volume and stabilize operations.