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PartnerHero is a business process outsourcing firm founded in 2000 that provides customer support, trust and safety, quality assurance, and software QA services. The agency operates from Boise, Idaho, with an additional office in Berlin, Germany, and employs 1,000 or more people.
PartnerHero is a business process outsourcing (BPO) firm founded in 2000 that specializes in outsourced customer support. The company reports a team of 1,000 or more employees and is headquartered at 250 S. 5th Street #400 in Boise, Idaho, with an additional office at Zehdenicker Str. 1 in Berlin, Germany.
PartnerHero describes itself as a BPO partner for companies that value both business metrics and ethical standards. Its stated philosophy centers on integrity, cultural alignment, and creating opportunities in underserved regions by connecting skilled workers with forward-thinking companies.
The agency's expertise covers customer support, trust and safety, quality assurance, and software QA. Its call center expertise includes both inbound and outbound operations, and its DesignRush service listing is focused on outsourced customer support. Minimum budget and hourly rate information is not published; interested clients must inquire directly.
Named clients and portfolio engagements include Butterfly Network, Meetup's internal CX operations transformation, an online catering marketplace, Bungalow, Backstage, and Lovepop. The company's client base spans the IT, marketing, and entertainment industries.
On DesignRush, PartnerHero holds a 4.7 rating from four reviews, with clients describing a true partnership, a modern alternative to traditional call centers, and strong ownership of onboarding, metrics, and SLAs. The Google rating is 3.0 from six reviews: one reviewer praised the Boise office space, while two former staff cited concerns about training, management consistency, and final paycheck handling.
Portfolio items are all grouped under customer support and include Butterfly Network, a case study on how Meetup transformed internal CX operations, and an online catering marketplace engagement.
Services
- Customer Support
- Trust & Safety
- Quality Assurance
- Software QA
- Inbound Call Center
- Outbound Call Center
Industries Served
Team Size
Pros
- Client reviewers describe the agency as a true partnership rather than a typical BPO vendor.
- Clients report that PartnerHero enables internal teams to scale and focus on real-time customer communication.
- Reviewers highlight PartnerHero's ownership of onboarding, metrics, and SLA refinement.
- The agency is credited with helping internal staff move out of frontline support roles.
Cons
- Some Google reviewers reported inadequate training and inconsistent management on a large client project.
- A Google reviewer cited issues with final paycheck processing and equipment return communication.
Client Review Analysis
Google rating is 3.0 from six reviews, with one reviewer praising the office space while former staff cited concerns about training, management, and payroll.