Mystrika
One Contact Center is a contact center and BPO provider founded in 2010, serving clients in telecommunications, banking, finance, and insurance. The agency uses advanced training simulations and agent performance platforms to improve customer satisfaction, first call resolution, sales, and average handle time by an average of 20%.
One Contact Center is a contact center and BPO provider founded in 2010, headquartered at 15233 Ventura Blvd, Thousand Oaks, California. The agency employs between 500 and 999 people and positions itself around a "Passion for People, Excellence in Service" philosophy, combining trained professionals with award-winning technology to deliver customer engagement programs.
The agency reports measurable performance gains for clients, including an average 20% improvement in customer satisfaction, first call resolution, sales, and average handle time. These outcomes are attributed to advanced training simulations and agent performance platforms, which the company says translate into stronger brand loyalty, better retention, and reduced operational costs.
One Contact Center's service offering covers BPO and call center services, with a stated area of expertise in inbound call center operations. The minimum project budget is $1,000 to $10,000, and hourly rates are provided on inquiry.
The agency serves clients in the telecommunication and media, banking and finance, and insurance industries. Its profile is unclaimed on DesignRush, and no Google reviews are listed, so no independent client rating is available.
The company maintains a Facebook page and LinkedIn company profile, and its website is onecontactcenter.com.
Services
- BPO
- Call Centers
Industries Served
Team Size
Pros
- Uses advanced training simulations and agent performance platforms to drive measurable gains
- Reports average 20% improvement in customer satisfaction, first call resolution, sales, and average handle time
- Employs award-winning technology with a team of 500-999 professionals