Odondo

Odondo is a distributed customer service agency founded in 2018, headquartered at 111 Buckingham Palace Road in London, with a second office in Edinburgh. The company's model gives clients access to agents with more experience and industry-specific backgrounds on demand, built around quality and flexibility to keep costs down.

The agency employs between 100 and 249 people, works with a minimum budget of $1,000 to $10,000, and quotes hourly rates on inquiry. Odondo's distributed model means no agent fees or overheads are passed into the final price, and contracts are pay-as-you-go with no fixed terms.

Odondo offers phone answering services and call center support. The company emphasizes rapid deployment, with agents trained, set up, and serving customers in as little as 48 hours, and on-demand flexibility that lets clients scale teams up and down to match fluctuating demand. Agents are sourced specifically for each client's requirements to match relevant industry experience with the product or brand.

The agency's client roster includes The Cotswold Company, HomeServe, Buzzbike, LIVE Now, and ID-Pal. Odondo positions its higher-quality agents and demand-based scaling as drivers of faster response times, more informed answers, and better customer experiences.

Google reviews on the profile come from agents who work with Odondo, all rating the company 5.0. Reviewers highlight flexible hours, supportive management, helpful team leaders, and strong training and communication during campaigns. The overall Google rating stands at 4.3 from 22 reviews.