Mystrika
Moneypenny USA is a provider of virtual customer conversations, offering phone answering, call center, and customer support services. Founded in 2001, the company has a team of over 1,000 employees across the US and UK. It serves businesses of all sizes with a focus on trust and detail-oriented service.
Moneypenny USA is a virtual customer conversation provider that has been operating since 2001. The company employs over 1,000 people across the United States and the United Kingdom, offering 24/7 phone answering, call center, and customer support services. Its headquarters are located in Duluth, Georgia, and it serves a wide range of industries including legal, real estate, finance, healthcare, and construction.
The agency positions itself as the number one provider of virtual customer conversations, emphasizing trust and detail-oriented service. It works with businesses of all sizes, from small businesses to enterprise clients. Notable clients include Critter Control, The Federal Savings Bank, BMW, Keller Williams, and Eagle Biosciences.
Moneypenny USA offers a comprehensive set of services: inbound and outbound calling, appointment setting, virtual receptionist, after-hours support, property management, and managed live chat. It also provides back office outsourcing as part of its BPO expertise. The company's minimum project budget is under $1,000, and hourly rates are available upon inquiry.
Client feedback on Google averages 3.9 out of 5 stars. Many reviewers praise the professional and personable staff, smooth onboarding, and fair pricing. For example, one client noted that the service was "a breath of fresh air" compared to previous providers. However, a few reviews mention issues with billing for robocall connection time and delays in initial setup.
The agency's portfolio includes examples of essential live answering, personalized live answering, managed live chat, and outbound calling. It has received multiple industry awards, though specific award details are not listed on the profile. Moneypenny USA is best suited for businesses that need reliable 24/7 call coverage without hiring in-house staff.
Services
- Call Centers
- Phone Answering Services
- Customer Support
Industries Served
Team Size
Pros
- Highly professional and personable staff, as noted in multiple Google reviews.
- Smooth onboarding process with helpful sales and onboarding specialists.
- Flexible services including after-hours, property management, and virtual receptionist.
Cons
- Some users report billing for robocall connection time and setup delays.
Client Review Analysis
Google reviews average 3.9 out of 5. Most clients praise the professional staff, easy setup, and fair pricing, though a few mention issues with billing for unwanted calls and initial configuration errors.