Mystrika
Mindy Support is a BPO service provider with 2,000 employees across six offices in Ukraine. It offers data annotation, customer support, back-office support, and sales assistance. The agency serves Fortune 500 and GAFAM companies as well as startups.
Mindy Support is a business process outsourcing (BPO) provider founded in 2013, headquartered in Limassol, Cyprus, with six offices across Ukraine. The agency employs over 2,000 people and positions itself as one of the largest BPO service providers in Europe. It serves as a trusted outsourcing partner for several Fortune 500 and GAFAM companies, as well as busy startups worldwide.
The agency specializes in data annotation and data collection, customer support services, back-office support, and sales and marketing assistance. Mindy Support’s agents are proficient in 15+ languages, enabling multilingual support for global clients. The company has completed over 600 projects during its eight years of operation and maintains an 80% customer retention rate, with some partnerships lasting more than six years.
Mindy Support emphasizes robust security and compliance, holding GDPR, CCPA, and HIPAA compliance, along with ISO 27001 and ISO 9001 certifications. The agency is in the process of obtaining SOC 2 Attestation. Employees work in monitored and secured offices, and the company enforces NDA and Data Protection Agreements to safeguard client data.
The agency’s client portfolio includes Paderborn University, Robotec AI, and Hilti, reflecting work across education, artificial intelligence/robotics, and construction industries. Mindy Support also lists GAFAM companies among its clients, though specific names are not disclosed.
Google reviews for Mindy Support average 2.9 out of 5 stars from eight reviews. The majority of reviews are negative, with several 1-star ratings citing unprofessional management, toxic company culture, broken promises, and allegations of a scam involving unpaid training and invoicing. One 5-star review provides a positive but brief comment. The negative sentiment is concentrated among former employees and freelancers rather than direct BPO clients.
Mindy Support’s management approach includes dedicated project managers for each engagement, rapid recruitment, and organized KPI and motivational systems. The agency has grown from 30 to 2,000 employees since 2013, increasing revenue by 97 times. Potential clients are advised to inquire directly for minimum budget and hourly rate information.
Services
- BPO
- Data Annotation
- Data Collection
- Customer Support
- Back-office Support
- Sales and Marketing Assistance
Team Size
Pros
- Expertise and high quality with 600+ projects completed
- Robust security compliance including GDPR, CCPA, HIPAA, ISO 27001, ISO 9001
- High customer retention rate of 80%
- Professional management with dedicated project managers
Cons
- Multiple Google reviews report unprofessional management, toxic culture, and broken promises
- Some reviewers allege the agency is a scam, charging for training after unpaid trial work
Client Review Analysis
Google reviews average 2.9/5 from 8 reviews, with several 1-star reviews citing unprofessionalism, toxic culture, and scam allegations, and one 5-star review.