Mystrika
Millennium Process Group Inc is the business process outsourcing division of NTT, designing and running customer experience management solutions for North American clients. It offers fully outsourced contact centre operations and managed services including quality assurance, workforce management, and analytics.
Millennium Process Group Inc is a business process outsourcing company founded in 2013 and headquartered in Toronto, Canada. It operates as the Business Process Outsourcing Division of NTT, focusing on customer experience management solutions for North American clients.
The company employs over 1,000 people and offers services including fully outsourced contact centre operations, managed quality assurance, workforce management, and managed analytics. Its approach involves early engagement and an outside-in, results-based methodology to help clients design and deploy technological infrastructure for CX plan execution.
Millennium Process Group Inc serves clients in financial services, retail, eCommerce, telecommunications, and government, with additional client references in fintech and banking. The company claims a strong onshore and offshore delivery footprint, skilled personnel, process knowledge, and enabling technology to support client relationships.
The company's Google rating is 3.1 out of 5 based on 74 reviews. The reviews are predominantly negative, with complaints about management practices, training quality, and persistent unsolicited calls. Some employee reviews also cite inadequate training and management issues.
No specific portfolio or results are listed on the profile. The company's website is https://www.millennium1solutions.com/.
Services
- BPO
Industries Served
Team Size
Cons
- Customer reviews report persistent unsolicited calls and unprofessional service.
- Employee reviews cite inadequate training and management issues.
Client Review Analysis
Google reviews are predominantly negative, citing poor management, inadequate training, and persistent unsolicited calls.