Market Options Center

Market Options Center is a call center and digital marketing agency founded in 2014 and headquartered in Abomey Calavi, Benin. The agency positions itself as a partner for businesses seeking efficient customer service adapted to modern technological challenges. With a team of 250 to 499 employees, it offers services at a low minimum budget of under $1,000 and an average hourly rate of $5.

The agency specializes in call center expertise, including B2B and B2C inbound, outbound, and telemarketing services. It also provides digital marketing expertise focused on B2C. Market Options Center supports multiple languages—French, English, Spanish, Portuguese, and German—making it suitable for international client needs.

Market Options Center serves a range of clients, including BIAPP TM, ServiceStart, Gethybrid, Grupo Noa International, Orbio Word, Agent Republic, and Globalgrow E-commerce. Portfolio examples include telemarketing upsell campaigns and customer outreach for package collection, demonstrating practical B2C applications.

Google reviews give the agency an average rating of 4.6 out of 5, with clients describing it as "the best call center in French, English, Spanish, Portuguese, German" and "a multilingual call center experienced in customer management." One DesignRush review notes successful upselling and cross-selling projects, with continued engagement.

The leadership team includes CEO Kossi Houndefa, Director Roger Tchougbo, General Manager Moriaque Ahounnonvo, and language-specific managers for French, English, Spanish, and German teams. The agency also has quality assurance roles and a manager for its Parakou team.

Market Options Center has received an award and maintains an active online presence through Facebook, LinkedIn, and YouTube. Its combination of low cost, multilingual capacity, and large team makes it a viable option for businesses needing scalable call center support.