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Market Force Information LLC
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Market Force helps organizations improve customer experience, employee engagement, and operational performance through integrated research, measurement, and analytics services. The agency offers customer and employee surveys, mystery shopping, site audits, social media monitoring, and performance analytics. It serves multilocation organizations in industries like restaurants, retail, grocery, banking, and service brands.
Market Force Information LLC is a customer experience measurement and operational performance improvement agency founded in 2005. The company employs 500-999 people and is headquartered in Peachtree Corners, Georgia, with additional offices in Winnipeg, Canada and London, United Kingdom. The agency helps organizations assess key moments in the customer and employee journey, from service delivery and brand standards to social and digital feedback.
The agency's core offerings include customer and employee surveys, mystery shopping and site audits, social media and online review monitoring, merchandising evaluation, and targeted performance analytics. Advanced reporting tools help businesses visualize results and track trends over time. Market Force also provides consulting expertise and predictive analytics to uncover root causes of performance gaps and recommend improvements.
Market Force serves organizations with multilocation operations, including restaurants, retail chains, grocery and convenience stores, banking and service brands. The agency's listed industries include automotive, food and beverage, finance, fashion, home and garden, hospitality, media and communications, and retail. Client types are small and medium businesses.
The agency has a Google rating of 3.3 from 6 reviews. Some Google reviewers from both client and shopper perspectives report generic responses to customer complaints and low compensation for mystery shopping assignments. A few positive reviews note satisfactory experiences. The profile does not list specific client names but mentions work in the energy, restaurant, and food and beverage industries.
Market Force emphasizes a unified approach to performance management that drives measurable business impact. The agency's services are supported by AI expertise in predictive analytics, and it offers BPO, business consulting, staff augmentation, and AI development as listed service categories.
Services
- BPO
- Business Consulting
- Staff Augmentation
- AI Development
Industries Served
Team Size
Pros
- Large team of 500-999 employees supports multilocation client operations
- Offers integrated customer experience measurement including mystery shopping, surveys, and social media monitoring
- Provides predictive analytics and consulting to identify performance gaps
Cons
- Some Google reviews report generic responses to customer complaints and low compensation for mystery shoppers
Client Review Analysis
Mixed Google reviews averaging 3.3; some clients and shoppers report generic complaint handling and low compensation, while a few give positive ratings.