Mystrika
Magellan Solutions is a BPO company founded in 2005 that delivers customer management solutions including inbound and outbound call center services, telemarketing, appointment setting, and back office outsourcing. The agency serves small and medium businesses across healthcare, real estate, legal, online retail, energy, technology, and education.
Magellan Solutions is a business process outsourcing company founded in 2005 that began as an inbound call center and expanded into a broad service portfolio. The agency now delivers telemarketing, data entry, medical transcription, coding and billing, email and live chat support, technical recruitment, customer service, lead generation, and appointment setting.
The company employs between 500 and 999 people and maintains its headquarters in Melbourne, Florida, with additional US offices in Boston, Louisville, and San Antonio, plus delivery operations in Mandaluyong City, Metro Manila. Both the minimum budget and average hourly rate are listed as "Inquire" on its profile.
Magellan Solutions focuses on customer management solutions built through integrated platforms that combine multiple customer channels and process support. Its areas of expertise include BPO back office outsourcing, call center capabilities such as appointment setting, inbound, outbound, telemarketing, and virtual receptionist services, after-hours phone answering, and digital marketing lead generation.
The agency serves a diverse client base across healthcare, real estate, legal, online retail, energy, technology, education, and various service sectors. Its listed client types are small businesses and medium businesses.
Client feedback is positive, with one Google review rating the agency 5.0 and describing the team as attentive, professional, and highly recommended. No negative feedback appears on the profile.
The profile lists healthcare, real estate, and legal as representative client industries, and the company's public photos showcase its delivery environment. No specific portfolio metrics or case study results are published on the profile.
Services
- Back Office Outsourcing
- Appointment Setting
- Inbound
- Outbound
- Telemarketing
- Virtual Receptionist
- Lead Generation
- After-Hours
Industries Served
Team Size
Pros
- Operating since 2005 with a 500-999 person team and multi-location delivery footprint across the US and Metro Manila.
- Integrated multi-channel platforms supporting consistent customer service across channels and global locations.
Client Review Analysis
One Google review rates the agency 5.0; the reviewer praised the team as attentive, professional, and highly recommended.