Mystrika
Iterum Connections is a full-service business process outsourcing (BPO) and customer experience (CX) provider with nearshore operations to the U.S. The agency offers inbound and outbound call/contact center services including customer and patient support, collections, fraud prevention, and back-office support. It leverages artificial intelligence to recruit, train, and enhance call center talent.
Iterum Connections is a full-service business process outsourcing (BPO) and customer experience (CX) provider founded in 2019. The agency operates nearshore to the U.S. with headquarters in Panama City, Panama, and additional locations in Bogota, Colombia, and Kingston, Jamaica. It employs over 1,000 staff and serves a wide range of industries.
The agency offers inbound and outbound call/contact center services, including customer and patient support, collections, fraud prevention, GDS management, and various back-office support functions. Iterum Connections leverages artificial intelligence to recruit top call center talent, train and enhance their skills, and deliver high-quality interactions for consumers worldwide.
Iterum Connections serves industries such as health care, financial services, fintech, telecommunications, travel, hospitality, retail, e-commerce, SaaS, AI, automotive, electronics, social networks, luxury, and gaming. The agency works with small businesses, medium businesses, and enterprise/corporate clients.
Based on Google reviews, the agency has a rating of 3.8 out of 5 from 90 reviews. Clients praise the friendly staff, positive work environment, growth opportunities, and great team. One review notes that non-Panamanian employees receive only one-year contracts that require annual renewal, while Panamanian employees receive indefinite contracts.
The agency's minimum project budget is under $1,000, and the average hourly rate is available upon inquiry. Iterum Connections is best suited for U.S. companies seeking nearshore BPO and CX services with AI-enhanced recruitment and training.
Services
- BPO
- Inbound call center
- Outbound call center
- Customer support
- Patient support
- Collections
- Fraud prevention
- GDS management
- Back-office support
Industries Served
Team Size
Pros
- Positive reviews highlight friendly staff, growth opportunities, and a great team.
- Nearshore operations to the U.S. provide time zone and cultural alignment.
- AI-driven recruitment and training enhance agent performance.
Cons
- Non-Panamanian employees receive only one-year contracts that require annual renewal, while Panamanians receive indefinite contracts.
Client Review Analysis
Positive reviews emphasize a friendly workplace, good people, and growth opportunities; one review notes contract limitations for non-Panamanian staff.