InTouch Call Center

InTouch Call Center is a call center company founded in 1995 that focuses on customer communications beyond basic answering services. The company specializes in call screening, appointment scheduling, and 24/7 live operators, tailoring solutions to meet the unique needs of its clients. Its professional team can supplement or entirely replace a business's customer-facing phone presence.

Headquartered in Martinsburg, West Virginia, InTouch Call Center employs between 100 and 249 people. The company works with a minimum budget of $1,000 to $10,000 and charges an average hourly rate of $25.

InTouch Call Center delivers services such as customized voicemail, web on-call, order entry, and multi-lingual operators. These custom answering services aim to ensure effective customer interactions while allowing businesses to focus on growth and operational efficiency.

The company serves medical groups, hospice providers, HVAC companies, small businesses, staffing agencies, credit unions, and realtors. Its scalable and reliable communication solutions are designed to complement and enhance business operations across these sectors.

InTouch Call Center holds a 4.2 Google rating based on 10 reviews. Most reviewers praise the helpful staff, prompt and professional service, and reliable after-hours, weekend, and holiday call handling. One reviewer questioned the 24/7 availability claim, noting the phone lines appeared open only until 5pm.

No specific portfolio or detailed results are published on the profile, but long-term clients report years of dependable service. The company's email notifications and online system for updating information are cited as valuable tools for managing changing needs.