IntelliShop

IntelliShop is a customer experience research firm founded in 1999, specializing in mystery shopping, compliance audits, and brand reputation assessments. The company operates a network of over one million verified evaluators across North America, enabling large-scale data collection on customer interactions and operational performance. Headquartered in Perrysburg, Ohio, IntelliShop serves medium businesses with a minimum project budget of $50,000 and an hourly rate available upon inquiry.

The firm's core values include serving the client above all else, commitment, respect, integrity, positivity, and teamwork. IntelliShop's team of 50 to 99 employees develops custom strategies and programs, leveraging deep analytics and advisory services to help clients enhance their customer experience. The company's services are organized under three main categories: Reputation Management, Business Consulting, and Market Research, with specific expertise in Compliance Consultancy, Customer Loyalty Research, and Online Reputation Management.

IntelliShop primarily serves industries such as retail, restaurants, food and beverage, consumer goods, and travel. Its client base includes medium-sized businesses, and notable clients include MLS, AT&T, Disney, Stellantis, Kia, Jack in the Box, Pilot Flying J, J.D. Power, Micro Center, and Bojangles. The company's portfolio features a case study on CX Pilot Flying J, demonstrating its customer loyalty research capabilities.

Google reviews give IntelliShop an average rating of 4.0 out of 5 from 125 reviews. Many contractors praise the professionalism of schedulers and project managers, clear instructions, user-friendly platform, and reliable pay. However, one review cited unprofessional handling of a rescheduling request, indicating occasional inconsistency in communication. Overall, the firm is regarded as a reputable mystery shopping company that fosters long-term relationships with clients and contractors.