Influx

Influx is an on-demand customer service partner that has been delivering fully managed, on-brand customer support since 2013. The agency builds and runs support teams that function as an extension of a client's own brand, recruiting and training top 1% agents and backing them with three levels of management: local, client-specific, and data-driven. Every team includes built-in QA, training, and reporting to automatically improve performance over time.

The agency operates with a team of over 1,000 employees, including more than 1,100 CX experts and managers. Influx offers simple month-to-month plans with no lock-in contracts or upfront fees, and can launch a dedicated team in as little as one week. The minimum budget and hourly rate are listed as "Inquire," indicating custom pricing based on client needs.

Influx's services include customer support, call centers, BPO, HR outsourcing, and AI development. Areas of expertise span AI automation, conversational AI, bookkeeping, payroll, back office outsourcing, appointment setting, inbound and outbound call center services, and phone answering services. The agency also offers AI phone answering and after-hours support for specific verticals like property management and plumbers.

The agency serves a wide range of industries, including eCommerce, Software & IT Services, AI, Beauty, Boutique, Consumer Goods, Entertainment, Fashion, Corporate Services, and Automotive. Client types include startups, small businesses, medium businesses, and enterprise/corporate clients. Influx is particularly suited for fast-growing DTC brands, SaaS companies, and established enterprises seeking flexible, on-demand support.

Influx reports strong client results: a 95% CSAT score, over 50 million tickets resolved, and trust from more than 750 brands. Notable clients include Linktree, Meshki, Casely, BearPaw, Asana Rebel, and Classpass. The agency's portfolio features customer support projects with budgets between $20K and $100K, spanning 36 to 60 months. Influx has also been mentioned in the Australian Financial Review for supporting the turbo growth of its clients.