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ICX Consulting
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ICX Consulting is a U.S.-based management consulting firm headquartered at 555 Madison Avenue in New York, with additional offices in Miami, Houston, Mexico City, and Costa Rica. The firm focuses on customer experience, marketing and sales strategy, pricing and revenue management, digital transformation, and operational efficiency. It works with business owners, entrepreneurs, and executive leadership teams to design and execute measurable growth strategies.
ICX applies proprietary methodologies such as the ICX Transformation Framework, ICX Compass, ICX Matrix, Process Transformation Framework, ICX Maturity Model, PCR Revenue Recovery Framework, and HyperOrchestration. These frameworks integrate strategy, process architecture, technology enablement, and financial accountability into a unified growth system.
The firm also supports customer survey and analysis, help desk implementation, knowledge base development, public relations, and sales and marketing alignment.
ICX Consulting serves banking and financial services, business services, consumer products, manufacturing, and retail clients. Its client base spans small firms, mid-sized companies, and large enterprises with over 10,000 employees, across North America, Europe, Middle East and Africa, and South America. The team works in English and Spanish.
It has a 4.9/5 rating from 78 client reviews.
Services
- Branding
- Community Management
- Content Creation
- Conversational Marketing
- CRM Implementation
- CRM Migration
- Custom API Integrations
- Customer Marketing
- Customer Success Training
- Customer Support Training
- Customer Survey and Analysis
- Email Marketing
- Full Inbound Marketing Services
- Help Desk Implementation
- Knowledge Base Development
- Paid Advertising
- Public Relations
- Sales and Marketing Alignment
- Sales Coaching and Training
- Sales Enablement
- Social Media
- Video Production
- Website Design
- Website Development
- Website Migration
- Account based marketing
- Search Engine Optimization
- Programmable Automation
Industries Served
Team Size
Pros
- Proprietary consulting frameworks for transformation, pricing, and revenue recovery.
- International presence with offices across North America, Latin America, and EMEA.
Client Review Analysis
Rated 4.9/5 from 78 verified reviews