i24 Call Management Solutions

i24 Call Management Solutions is a Canadian call centre founded in 1970 and headquartered at 3901 Jean Talon West, Suite 200, Montreal, Canada. The company employs between 100 and 249 people and has operated in the communication industry for over forty-seven years, serving clients from self-employed plumbers to multi-chain national corporations.

The agency offers customized business solutions including call management, web-form email management, remote worker monitoring, and data management. i24 positions itself as one of the most technically advanced call management services in North America, collecting data to create custom reports and providing fully transparent client service.

The primary service category is call centers, and the client base spans the retail, commercial, and IT industries. Clients include businesses that operate 24 hours but lack round-the-clock staffing, as well as mobile companies needing outsourced call and scheduling support.

i24 maintains a 4.4 out of 5 rating across 74 Google reviews. Reviewers consistently highlight the responsiveness of the sales and onboarding teams, the ease of setup, custom script implementation, and the professional handling of calls by operators. One client noted that the service reduced missed calls and saved time, while another praised the text reminders that prevent after-hours phone mishandling.

Client testimonials also mention email-based message delivery, which allows businesses to respond to important items quickly without constant phone interruptions. The agency has collected industry awards over its decades of operation, though it cites client confidence as its most valued recognition.