Mystrika
Hugo is the largest specialty provider of customer support, technical support, data and AI, moderation, community management, and ML solutions. It operates 24/7 globally with multilingual support in 60+ languages. The agency serves startups to enterprise clients including Meta, Google, and Faire.
Hugo is a global provider of outsourced customer support, technical support, data and AI services, moderation, community management, and machine learning solutions. Founded in 2017, the agency has grown to employ over 1,000 people, with an active workforce of more than 4,000 strategically distributed onshore and offshore. Its headquarters are in Chicago, Illinois, with additional locations across the United States, Canada, and the United Kingdom.
The agency operates 24/7, 365 days a year, offering multilingual support in 60+ languages across five continents. Hugo holds multiple security certifications including ISO 27001, HITRUST, PCI DSS, and SOC 2, and is compliant with HIPAA and GDPR. Its minimum project budget ranges from $1,000 to $10,000, with an average hourly rate of $10.
Hugo's service offerings include customer support, call centers, BPO, phone answering services, transcription services, and translation services. Areas of expertise extend to accounting, back office outsourcing, HR outsourcing, and call center operations. The agency serves a wide range of industries such as consumer goods, eCommerce, retail, software and IT services, media and communications, manufacturing, hospitality, health care, finance, and fintech.
The agency works with startups, small businesses, medium businesses, and enterprise or corporate clients. Notable clients include Meta, Google, Faire, Attentive, Topicals, Outschool, Sakara, and Aurora. Hugo's portfolio includes projects for Faire (call centers), a community-driven fashion marketplace (back office outsourcing), Yardzen (back office outsourcing), Sakara (customer support), and Topicals (customer support).
Google reviews consistently rate Hugo 5.0, with clients praising the agency's comprehensive documentation, seamless integration with in-house teams, professionalism, punctuality, and efficient workflows. One client noted that Hugo's support team integrated so well that distinguishing between internal and external staff became a fun challenge. Another highlighted that Hugo's robust communication tools and unwavering work ethic drove exceptional productivity and results.
Hugo has been featured in press mentions from Africa.com, Business Insider, CNBC, SaaStr, and WeeTracker, reflecting its impact on the global BPO industry. The agency's ability to scale quickly and provide flexible month-to-month arrangements has made it a preferred partner for fast-growing startups and established enterprises alike.
Services
- Customer Support
- Call Centers
- BPO
- Phone Answering Services
- Transcription Services
- Translation Services
Industries Served
Team Size
Pros
- Comprehensive documentation and clear processes
- Seamless integration with in-house teams
- Professionalism, punctuality, and thoroughness
- Efficient workflow and robust communication tools
- Eases vendor transitions with training and simulations
- Multiple security certifications (ISO 27001, HITRUST, PCI DSS, SOC 2, HIPAA, GDPR)
Client Review Analysis
Google reviews highlight seamless integration, professionalism, efficiency, and ease of transition. Clients report improved response times, satisfaction, and operational excellence.