Mystrika
HomeX Virtual Agency is a Kosovo-based virtual assistant and call center partner that builds dedicated remote teams for cold calling, sales development, lead generation, customer support and back-office workflows for U.S. and international businesses.
Homex Virtual Agency positions itself as a cost-effective alternative to building in-house sales and support teams, particularly for U.S.-focused small and midsize businesses. Based in Prishtina, Kosovo, the company provides English-speaking virtual assistants and call center agents who handle cold calling, lead generation, customer support, and back-office workflows. Its tagline, "Not Just Outsourced. Outperformed," reflects a focus on results rather than just filling seats.
The agency's core strength lies in outbound sales development. Agents are trained to conduct cold outreach, set appointments, qualify leads, and manage CRM pipelines. Homex works across a wide range of tools including Salesforce, HubSpot, and Shopify, and can integrate into existing tech stacks without major disruption. The company also offers marketing execution services such as paid ads, social media management, SEO, and email campaigns, making it a broader operational partner for growing businesses.
Pricing is custom and not publicly listed. Third-party sources indicate a minimum project size around $1,000 and average hourly rates under $30, but exact costs depend on the number of agents, hours, and scope. This lack of transparent pricing can be a hurdle for quick comparisons, but it also allows for tailored engagements that start small and scale as results justify expansion. There is no free trial or free plan.
Homex is best suited for U.S.-based SMBs in real estate, automotive, solar, and other service-based industries that need reliable, English-speaking remote teams without the overhead of hiring locally. The company's flexible engagement model lets clients begin with one or two agents and grow over time. Larger enterprises may find the smaller team size and limited brand footprint less appealing compared to global BPOs.
Client feedback on Trustpilot and other channels consistently highlights strong results, responsive communication, and a long-term partnership approach. The main drawbacks are the limited volume of third-party reviews on major platforms like G2 or Capterra and the lack of standardized pricing. For SMBs that prioritize performance and flexibility over brand scale, Homex Virtual Agency offers a solid, results-driven outsourcing option.
Key Features
- Clear focus on outbound sales, real estate acquisitions and appointment setting, rather than generic contact-center work.
- Flexible engagements that can start with 1-2 agents and scale as results and budgets grow.
- Ability to work across a wide tool stack including major CRMs, dialers, marketing and help desk platforms.
- Positive Trustpilot feedback emphasizing professionalism, responsiveness and tangible business results.
Team Size
Pros
- Strong results focus – reviewers highlight that campaigns quickly generate qualified leads and help scale revenue.
- Responsive and reliable team – customers frequently mention fast replies, consistent communication and dependability over long engagements.
- Professional, experienced agents – feedback notes that agents sound knowledgeable, bring good sales energy and understand what business owners need to grow.
- Clear KPIs and reporting – clients appreciate regular updates on leads, performance metrics and progress toward goals.
- Long-term partnership mindset – several reviewers mention working with HomeX for years and planning to continue because of consistent performance.
Cons
- Limited volume of third-party reviews on major software marketplaces like G2 or Capterra compared with larger outsourcing firms.
- No publicly listed, standardized pricing; prospects must request a quote to understand cost structures.
- Smaller team size and brand footprint than large global BPOs, which may be a consideration for very large enterprises.