Headcount Management

Headcount Management is an employer of record and back-office outsourcing agency founded in 2005. The company helps businesses onboard, pay, and insure temporary, contractor, or project-based employees. Its stated goal is to streamline operations so clients can focus on revenue and growth.

The agency operates with a team of under 49 employees and does not publicly disclose minimum budgets or hourly rates, requiring prospective clients to inquire directly. Headcount Management is headquartered in Norwalk, Connecticut, and serves clients across all US states as well as globally.

Headcount Management offers three primary service categories: BPO, HR outsourcing, and accounting. Within these, the agency provides payroll processing, tax preparation, back-office outsourcing (including catalog management, claims processing, document verification, finance and accounting functions, and transactions processing), employer of record services, PEO, HR consulting, and corporate training. The agency emphasizes reducing time spent on onboarding, payroll, revenue realization, and compliance.

The agency serves a broad range of client types, including startups, small businesses, medium businesses, and enterprise/corporate organizations. Its listed industries are HR, IT, non-profit, and retail. Client testimonials indicate particular value for startups and niche consultancies that require flexible EOR support.

Google reviews give Headcount Management a 4.0 rating based on nine reviews. Clients consistently praise the agency's flexibility, responsive account management, and personalized service. Long-term clients highlight reliability in payroll and back-office support, with President Mark Arrow personally checking in on client progress. Reviewers note that issues are handled promptly, even on weekends and holidays.

The agency has maintained long-standing client relationships, with some partnerships spanning over a decade. While specific portfolio metrics are not provided, client feedback emphasizes consistent on-time payments, proactive support, and the use of KPI reporting to help clients realize gains quickly. Headcount Management also offers smartphone and desktop accessibility for its services.