Mystrika
Go Answer is a call center company offering live virtual receptionist services, legal intake, inbound and outbound call handling, email responses, appointment scheduling, and CRM integration for businesses across North America. Founded in 2012, the company serves legal, healthcare, financial, and small business clients with human-driven support that avoids AI.
Go Answer is a call center company founded in 2012 by a family of entrepreneurs, offering personalized, live customer support to businesses and professionals across North America. The company positions itself as a human-centric alternative to automated responses, deliberately avoiding AI for virtual receptionists and web chat services. Go Answer is headquartered at 401 Franklin Avenue, Garden City, New York, and employs between 250 and 499 people.
The company's service repertoire includes handling inbound and outbound calls, email responses, appointment scheduling, and CRM integration. Its virtual receptionist services span legal intake for law firms to comprehensive enterprise solutions, with a flexible approach designed to align with each client's requirements. Go Answer's minimum budget and hourly rates are not published and are available on request.
Go Answer serves a range of industries including legal firms, healthcare providers, financial institutions, and small businesses. Its tailored solutions have been adopted by clients such as law firms seeking intake support, HVAC companies needing round-the-clock receptionist coverage, and photographers who need missed calls answered during events.
Go Answer holds a 4.6 Google rating from 9 reviews. Satisfied clients highlight professional and attentive account representatives, always-available service, and fast handling of changes, with one HVAC client describing the team as second to none. A single negative review cited poor responsiveness, difficulty reaching representatives, and charges that could not be justified, leading that client to switch providers.
Services
- Customer Support
- Call Centers
- Virtual Receptionist Services
- Legal Intake Services
- Inbound and Outbound Calls
- Email Response Handling
- Appointment Scheduling
- CRM Integration
Industries Served
Team Size
Pros
- Human-driven, personalized service with no AI for receptionist or web chat functions
- Serves legal, healthcare, HVAC, and photography clients with tailored support
Cons
- One Google reviewer reported difficulty reaching representatives and lack of charge transparency
Client Review Analysis
Go Answer holds a 4.6 Google rating from 9 reviews, with clients praising professional receptionists, availability, and responsiveness across law, HVAC, and photography businesses, though one review cited poor communication and unclear charges.