Global Help Desk Services

Global Help Desk Services (GHDSi) is an IT help desk outsourcing company that serves as a dedicated first point of contact for organizations' employees and customers. The agency is 100% focused on help desk support, positioning itself as a reliable extension of client IT teams. It was recognized as a Top Workplace in 2019-2020.

Founded in 2002, the company employs between 100 and 249 people. The headquarters is based in Rocky Hill, Connecticut. Minimum project budgets and hourly rates are not publicly listed and require direct inquiry. The agency has an overall Google rating of 4.1 out of 5 based on 12 reviews.

The agency offers BPO, phone answering, and IT services, with areas of expertise including back office outsourcing and IT outsourcing. Its help desk solutions involve handling technical issues, resolving problems, and escalating only high-level tickets that client IT teams prefer to manage directly.

Global Help Desk Services serves a variety of industries, including beauty, health care, and retail, as well as IT, financial, and small business sectors. Its client base encompasses organizations of various sizes requiring outsourced support for their employees and end users.

Customer reviews from Google are largely positive. Employees and visitors praise the company's training environment, leadership accessibility, flexible schedules, and collaborative culture. A single negative review exists, but overall sentiment reflects a strong workplace and dependable service. The agency provides three representative images of its workspace and data center on its profile.