Fusion CX

Fusion CX is a global customer experience and business process management company that provides intelligent, personalized, and omnichannel customer engagement. Founded in 2004, the company has grown to include over 40 delivery centers across 15 countries, supporting clients in more than 25 languages. The agency employs over 10,500 CX professionals and operates a strategically distributed network covering North America, Latin America, Europe, Africa, and Asia-Pacific.

The company offers scalable, tech-enabled solutions that combine human empathy with proprietary AI platforms. These platforms include Arya (Agent Assist), MindVoice (AI Voice Bots), and MindSpeech (Real-Time Voice Harmonization). Fusion CX specializes in customer lifecycle management, collections, technical support, back-office processing, and digital CX transformation. The agency's services are organized under BPO, business consulting, and call center expertise.

Fusion CX serves a diverse range of industries, including banking and financial services (BFSI), healthcare, telecom, utilities, retail, travel, and high-tech. The agency's client portfolio includes notable brands such as Meesho, CraftJack, and HomeAdvisor. The company works with large enterprises requiring scalable omnichannel support and back-office operations across multiple time zones and geographies.

Commercial details from the profile include a minimum project budget of $10,000 to $25,000 and an average hourly rate of $25 per hour. The team size is 1,000 and up, and the company is headquartered in Norcross, Georgia, with additional offices in North Carolina and Canada. The company's pricing is consistent with mid-to-large BPO engagements.

Client reviews on Google average 2.0 out of 8 ratings, with several complaints focusing on debt collection practices and workplace culture. In contrast, three DesignRush reviews give a perfect 5.0 score, praising the vendor's performance, communication, and lead qualification capabilities. The agency's portfolio includes BPO projects for a telecom service provider, a home improvement brand, and a revenue-boosting campaign for a top home improvement brand.

Overall, Fusion CX is positioned as a large-scale, AI-enabled BPO provider with a global footprint, serving enterprise clients across multiple sectors. The company emphasizes operational excellence and measurable business outcomes through a combination of human agents and proprietary technology.