Mystrika
Expert Reputation is a specialized digital reputation agency focused on helping healthcare providers achieve high online review scores and expand patient reach. Since 2011, the firm has led physician-focused review management, assisting thousands of practitioners with generating, monitoring, and managing patient feedback across more than 70 review platforms. The company's proprietary tools, including ReviewIQ, Listings Manager, and SurveyHub, automate review requests and consolidate online reviews.
Expert Reputation is a digital reputation agency founded in 2012 and headquartered in San Diego, California. The firm specializes in helping healthcare providers generate, monitor, and manage online reviews across more than 70 platforms. Its proprietary tools—ReviewIQ, Listings Manager, and SurveyHub—automate review requests, consolidate feedback into a single dashboard, and keep directory listings accurate for improved local SEO.
The agency operates with a team of under 49 employees and offers a minimum project budget between $1,000 and $10,000, with hourly rates available upon inquiry. Expert Reputation serves small and medium-sized businesses, primarily in the health care industry, and also works with home and garden clients. The company's core values include innovation, impact, integrity, customer success, and trust.
Expert Reputation provides a range of services including web design, WordPress website design, web development, eCommerce development, SEO, and reputation management. Its areas of expertise cover CMS platforms (WordPress), SEO (Amazon SEO, link building, local optimization, SEO consulting), site builders (Squarespace, Wix), web design (adaptive, B2B, responsive), and eCommerce (Shopify).
Client feedback on Google is consistently positive, with a 4.6 rating from 152 reviews. Clients highlight the agency's responsive customer service, reliable technology, and effective review management. One client reported boosting all 27 online profiles to an average of 4.5 stars or above, while another noted receiving over 3,000 reviews through email and text invites.
The agency's portfolio includes reputation management projects like ReviewIQ and custom web design examples. Notable clients include Providence Healthcare Group, Medical Clinic of Houston, Aesthetic Brand Marketing Inc., PIH Health, and Noran Neurological Clinic. Expert Reputation has been recognized on DesignRush with a 4.7 rating from 7 reviews.
Services
- Web Design
- WordPress Website Design
- Web Development
- eCommerce Development
- SEO
- Reputation Management
Industries Served
Team Size
Pros
- Responsive customer support and personalized service, as noted in multiple Google reviews.
- Proprietary tools like ReviewIQ automate review requests and consolidate feedback from over 70 platforms.
- Strong track record of improving online ratings for healthcare providers, with clients reporting boosts to 4.5-star averages.
Cons
- Some clients noted that support for responding to negative reviews was discontinued.
- A few users requested better integration with platforms like Vitals for dashboard data.
Client Review Analysis
Clients consistently praise Expert Reputation for responsive customer service, reliable technology, and effective review management, with many noting significant improvements in online ratings.