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Enshored BPO & Outsourced Support agency logo

Enshored

BPO & Outsourced Support Signal Hill, California, United States
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Enshored provides customized outsourcing solutions for disruptive enterprises, specializing in digital customer experience, back office, sales and marketing, and content moderation. The company supports over 2,000 team members serving startups and growing businesses across TravelTech, HealthTech, E-Commerce, and SaaS.

Enshored is a BPO agency founded in 2014 by Ian Jackson and Jeff Bauer, headquartered in Signal Hill, California, with an additional office in Pasig, Philippines. The company specializes in customized outsourcing solutions for disruptive enterprises, helping startups transition from reactive service development to planned business growth. Enshored has been recognized by Inc. 5000 as one of the fastest-growing companies in the United States for four consecutive years.

The agency employs over 2,000 team members and offers services including digital customer experience, back office outsourcing, data entry, medical billing, sales and marketing, and content moderation. Enshored's average hourly rate is $15, and the minimum budget requires an inquiry. The company serves small and medium businesses across industries such as eCommerce, Fintech, Food and Beverage, Social Networks, and Travel, with additional focus on TravelTech, HealthTech, and SaaS.

Enshored's expertise includes BPO with sub-specialties in back office outsourcing, data entry, and medical billing. The agency designs, staffs, and manages outsourced operations for clients, leveraging data-driven solutions to empower fast-growing innovators. Notable clients include Paddle, RepairSmith, Facilitron, Spot2nite, HelloAva, Grubhub, Purlos, Venture Scanner, and pelotonRPM.

Client reviews on Google are mixed, with an average rating of 3.4 out of 5. Positive reviews highlight the team's quality, commitment, and understanding of business needs, while negative reviews raise concerns about hiring practices and communication. One DesignRush review from a client at Rocksbox gave a perfect score, praising Enshored's ability to understand the business and reduce training hand-holding.

Enshored's portfolio includes projects with Merchbar, Ecovacs, NexTravel, Paddle, and Rocksbox, focusing on BPO and back office outsourcing. The agency has also received multiple awards and press mentions from outlets such as Inc. and USA Today, including recognition for CEO diversity. The leadership team includes CEO and Co-Founder Ian Jackson, with the late Jeff Bauer as co-founder.

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Services

  • BPO

Industries Served

eCommerce Fintech Food and Beverage Social Networks Travel

Team Size

1000 & Up

Pros

  • Recognized by Inc. 5000 as one of the fastest-growing companies in the US for four consecutive years
  • Clients praise the team's commitment and understanding of business needs
  • Positive feedback on team quality and humanity

Cons

  • Some reviews report concerns about hiring practices and potential scams
  • Some users experienced unprofessional communication and ghosting after interview scheduling

Client Review Analysis

Mixed reviews on Google; some praise the team and service, while others report serious concerns about hiring practices and professionalism.

Frequently Asked Questions

Enshored offers BPO services including back office outsourcing, data entry, medical billing, digital customer experience, sales and marketing, and content moderation.
Enshored serves industries such as eCommerce, Fintech, Food and Beverage, Social Networks, and Travel, with additional focus on TravelTech, HealthTech, and SaaS.
Enshored has over 2,000 team members and is headquartered in Signal Hill, California, with an additional office in Pasig, Philippines.
Enshored requires an inquiry for minimum budget and charges an average hourly rate of $15 per hour.
Enshored works with small and medium businesses, particularly disruptive startups and growing enterprises.
Enshored has been recognized by Inc. 5000 as one of the fastest-growing companies in the United States for four consecutive years.
Client reviews on Google are mixed; some highlight the team's quality and understanding of business needs, while others report concerns about hiring practices and communication.
Yes, Enshored's portfolio includes projects with clients such as Merchbar, Ecovacs, NexTravel, Paddle, and Rocksbox, focusing on BPO and back office outsourcing.
Enshored differentiates itself through a data-driven approach, a large team of over 2,000, and a focus on supporting fast-growing innovators with customized outsourcing solutions.
Enshored emphasizes understanding each client's business and needs, providing training that reduces hand-holding and allows clients to focus on other priorities.
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