Mystrika
Endicott is a call center and phone answering service provider founded in 2007. The company focuses on delivering quality answering services and contact center solutions. It serves small and medium businesses with inbound call handling, appointment setting, and virtual receptionist services.
Endicott Comm Inc was established in October 2007 and is dedicated to the answering service and contact center industry. The company was built through the acquisition of smaller answering services and prides itself on client referrals driven by quality and company energy. Since its founding, Endicott has remodeled and technologically advanced its locations to meet modern expectations.
The agency operates with a team of under 49 employees and is headquartered in Miami, Florida. Both the minimum budget and average hourly rate are listed as "Inquire," indicating that pricing is customized per project. Endicott serves clients from its office at 13335 SW 124th Street, Suite 110, Miami, Florida 33186.
Endicott offers a range of services including phone answering services, call center solutions, BPO, and digital marketing. Within these areas, the agency provides virtual assistant support, appointment setting, inbound call handling, virtual receptionist services, and lead generation. These capabilities are designed to support businesses in managing customer interactions and back-office tasks.
The agency works primarily with small and medium businesses across several industries. Client examples include the retail, healthcare, and finance sectors. One review on DesignRush also mentions an events services client, indicating some diversity in industry experience.
Client feedback on DesignRush is limited to a single review with a rating of 2.4 out of 5. The reviewer reported that the services were not delivered as promised and that cancellation requests were ignored, with the email being blocked. No Google reviews are available for the agency.
Endicott’s portfolio is not publicly detailed on the profile, but the agency highlights its commitment to maintaining client expectations and delivering robust service through modern technology. The company’s growth through acquisitions and its focus on referral-based business suggest a history of serving clients in need of reliable contact center support.
Services
- Phone Answering Services
- Call Centers
- BPO
- Digital Marketing
Industries Served
Team Size
Pros
- Strong client referral base due to quality service
- Technologically advanced and remodeled facilities
- Committed to meeting client expectations
Cons
- Limited positive client feedback; one review reports unprofessional service and lack of response