Direct Line Tele Response

Direct Line Tele Response is a phone answering and call center services agency founded in 1979 by Ruth and Larry Goldenberg. Originally focused on providing quality messaging services exclusively for medical professionals and healthcare facilities, the company quickly expanded to support a wide variety of industries nationwide. The agency is headquartered in Berkeley, California, and operates with a team of 100 to 249 employees.

The agency offers award-winning answering and call center services, utilizing state-of-the-art call processing systems and rigorous training methods. Direct Line manages clients' answering, messaging, and dispatching needs around the clock. The minimum project budget is under $1,000, and the hourly rate is available upon inquiry.

Direct Line Tele Response provides two main service categories: phone answering services and digital marketing. Under phone answering services, the agency offers after-hours support, virtual receptionist, telemarketing, and survey services. Digital marketing expertise includes lead generation. The agency also has specialized phone answering services for plumbers, property management, and taxi services.

The agency serves clients in the legal and real estate industries, as well as healthcare and corporate services. Direct Line works with small businesses and medium businesses, handling calls for personal injury law firms, property management companies, and other professional organizations. The agency has hundreds of clients across almost every industry.

Google reviews give Direct Line Tele Response a 4.9 rating based on 74 reviews. Clients consistently praise the agency for professional and personable service, quick response times, and reliable 24/7 call handling. Long-term clients highlight exceptional management, never missing a call, and prompt contact for urgent messages. One attorney reported a relationship spanning over twenty years.

The agency maintains an active presence on Facebook, LinkedIn, Instagram, and YouTube. Direct Line Tele Response has been recognized with awards for its answering and call center services, and its representatives receive specialized training to handle calls professionally across various industries.