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Digitech Outsourcing Solution
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Digitech Outsourcing Solution LLC is a 24/7 inbound contact center provider for healthcare, ecommerce, SaaS, hospitality, and other businesses needing phone, email, live chat, text, or social media support. The company has over 12 years of industry experience and has worked for hundreds of businesses in the US, UK, and Australia. It has a seating capacity of 200 agents with the option to expand to 600+ agents.
Digitech Outsourcing Solution LLC is a 24/7 inbound contact center provider founded in 2010. The company offers phone, email, live chat, text, and social media support for businesses across healthcare, ecommerce, SaaS, hospitality, and other industries. With over 12 years of experience, it has served hundreds of clients in the US, UK, and Australia.
The agency is headquartered in Rehoboth Beach, Delaware, and employs 50-99 people. It has a current seating capacity of 200 agents, expandable to 600+. The minimum project budget is $1,000-$10,000, and the average hourly rate is $8 per hour. The company has handled high volumes of up to 10,000 calls and 3,000 emails per day.
Core services include inbound customer service inquiries, outbound follow-up calls, level 1 troubleshooting, order and delivery assistance, subscription and payment management, RMA processing, and social media moderation. Areas of expertise cover BPO (back office outsourcing, data entry), call centers (healthcare, inbound, survey services, virtual receptionist), and phone answering services (after-hours, taxi).
The agency primarily serves the healthcare and real estate industries, though it also works with ecommerce, SaaS, and hospitality businesses. Client types include small, medium, and large businesses, with a listed focus on small businesses. Notable clients include Unified Signal, GetSetup, and Timecamp.
Google reviews are mixed: two 5-star reviews praise the customer service team as knowledgeable and responsive, while two 1-star reviews allege fraud and poor quality. The DesignRush review (4.3/5) from a technology company owner commends the support team for going above and beyond.
The portfolio includes a customer service project for an e-learning platform. The agency emphasizes a dedicated onboarding team and client success team to ensure smooth transitions and long-term relationships.
Services
- Customer Support
- Call Centers
- Phone Answering Services
- BPO
Industries Served
Team Size
Pros
- 24/7 inbound contact center support
- Over 12 years of industry experience
- Scalable seating capacity up to 600 agents
- Dedicated onboarding and client success teams
- Handles high call and email volumes (10,000 calls/day, 3,000 emails/day)
Cons
- Mixed Google reviews with some clients reporting dissatisfaction and fraud allegations
Client Review Analysis
Mixed Google reviews: two 5-star reviews praise customer service, while two 1-star reviews allege fraud and poor quality.