DefinIT Managed IT Services

DefinIT Managed IT Services has been supporting Florida businesses since 2012, starting in Jacksonville and expanding to Orlando and Tampa. The agency provides reliable IT support without long-term contracts, offering both remote and on-site service to help businesses reduce downtime and improve security. With a fully staffed in-house team, DefinIT serves clients across a range of industries including healthcare, non-profits, construction, hospitality, retail, automotive, accounting, legal, and more.

The agency employs under 49 people and was founded in 2012. Pricing details are available upon inquiry, with no minimum budget or hourly rate publicly listed. DefinIT's headquarters is at 1301 Riverplace Blvd, Jacksonville, Florida, with additional offices in Orlando and Tampa.

DefinIT offers managed services, IT services, IT compliance solutions, and cloud consulting. Areas of expertise include cybersecurity (breach detection, incident response, identity and access management, security assessments), DevOps and cloud (Azure, Google Cloud, physical server management), IT services (Google Apps, IT consulting, IT outsourcing, Microsoft Office 365, productivity and collaboration), and managed services (disaster recovery, hardware, help desk, hosting and cloud, network, security, software evaluation, vendor selection).

The agency works with small businesses, medium businesses, and enterprise/corporate clients across ten industries: nonprofit, health care, construction, education, legal, manufacturing, hospitality, automotive, retail, and software & IT services. Notable clients include Valensa, First Quality Plumbing, McCorkle Construction Co Inc, Trinity Christian School, Healthy Start Coalition of Seminole County, Life.Church, and Coconuts on the Beach.

Google reviews give DefinIT a 5.0 rating from seven reviews. Clients highlight the founder's responsiveness and technical prowess, with one reviewer noting that the CEO worked days and nights to resolve a critical server issue. Others praise the team's availability, friendly communication, and fair pricing, including free post-build support. The agency's founder, Robert McNicholas, is frequently mentioned for his personal touch and ability to explain technical solutions clearly.

DefinIT's portfolio includes work with educational institutions, construction companies, hospitality businesses, and non-profits. The agency emphasizes no long-term contracts and a focus on keeping businesses running smoothly through proactive IT management and security improvements.