Filter & Categories

Customer Journey Consultancy Ltd

Data & Analytics

Reviewed by Mystrika Genie · Last updated September 1, 2026

Customer Journey Consultancy Ltd helps companies develop more profitable customer relationships by delivering better customer experiences and designing better customer journeys. They offer customer journey insight, design and transformation services, including UX, web analytics, customer journey mapping, and qualitative and quantitative research.

Customer Journey Consultancy Ltd (CJC) is a UK-based agency specializing in customer experience research and design. The company helps organizations develop more profitable customer relationships by delivering better customer experiences and designing improved customer journeys. CJC focuses on reducing customer effort and improving service quality through a combination of insight, design, and transformation services.

The agency offers a comprehensive range of services spanning customer journey mapping, UX design, web analytics, and both qualitative and quantitative research. CJC also provides service design, integrated customer contact strategies, proposition development, and brand expression. Their approach involves collaborating with clients and their customers to design journeys that consistently deliver the brand promise across all touchpoints.

CJC's core service listed on Agency Spotter is qualitative research, but their capabilities extend to full customer journey transformation. They help clients understand what customers do, get, and feel over time, then use that insight to redesign processes, technology, and people to deliver improved experiences. The agency does not specify particular industry expertise, making their services applicable to any sector focused on customer experience improvement.

As of the profile date, Customer Journey Consultancy Ltd has no client reviews on Agency Spotter and a rating of 0.0. The agency is verified on the platform and has been shared five times. No project portfolio or case studies are publicly listed on the profile. The agency can be contacted via email at info@customerjourney.uk.com or by phone at 0845 83 82 159.

Services

Customer Journey Mapping
UX Design
Web Analytics
Qualitative Research
Quantitative Research
Service Design
Brand Strategy

Team Size

N/A

Pros

Focuses on reducing customer effort and improving service quality
Offers end-to-end customer journey services from insight to transformation

Frequently Asked Questions

Customer Journey Consultancy uses qualitative and quantitative research methods, including UX, web analytics, and customer journey mapping.

The agency measures improvements through reduced customer effort, improved service quality, and more relevant communications and propositions.

The agency does not specify industry experience, but its services are applicable across sectors seeking better customer experiences.

Project duration is not specified; clients should contact the agency for timeline estimates based on scope.

Yes, the agency offers both qualitative and quantitative research as part of its customer journey insight services.

Yes, the agency provides service design and transformation services to help companies deliver improved customer experiences.

Engagement models are not detailed; the agency likely works on a project or retainer basis depending on client needs.

Free Plan Available

You shouldn’t have to overpay for cold email tools. With Mystrika, you won’t.

It does cold email warmup, sequences, unified inbox, and AI writing - all in one place. Every other tool that does this charges somewhere between $100 and $500 a month. Mystrika has a free plan. 500 prospects. No expiry. No card.

The people who consistently book meetings from cold email aren’t smarter. They just stopped leaving money on the table.

See the Free Plan

Cookie Consent Required