CPC

CPC is a customer experience outsourcing agency founded in 2002 and headquartered in Manhattan Beach, California. The agency helps businesses manage every aspect of the customer experience through a full suite of outsourced contact services. With under 49 employees, CPC maintains a focused team that delivers solutions across multiple communication channels.

CPC provides a comprehensive range of services including text/SMS messaging (both automated and live peer-to-peer), social media coverage, staffed live chat, AI chatbots, traditional inbound and outbound live phone agents, toll-free and local numbers, automated calls with personalization, and data analytics. The agency's call center expertise covers appointment setting, B2B, collection, inbound, outbound, survey services, telemarketing, and third party verification.

The agency serves clients in media & communications, retail, consumer goods, and corporate services industries. CPC works primarily with medium businesses and enterprise/corporate clients. Notable clients include Omnicom, Toyota, and Strayer University, demonstrating the agency's ability to handle large-scale customer contact operations.

CPC's leadership includes CEO Jeff Felman, a seasoned customer interaction veteran with over 20 years of experience in all aspects of customer contact services and business process management. The agency's average hourly rate is $28, with a minimum project budget ranging from $1,000 to $10,000.

No Google reviews are currently available for CPC. The agency maintains a presence on Facebook and LinkedIn and encourages potential clients to contact them directly to discuss how they can improve customer experience.