Continental Message Solution

Continental Message Solution (CMS) is a US-based call center and communication services provider founded in 1967. The agency delivers 24-hour answering services, interactive voice response (IVR), business process outsourcing (BPO), and mass notification solutions to businesses worldwide. CMS combines live agents with automated systems to provide a centralized communication hub for organizations.

The agency operates with a team of under 49 employees and requires inquiries for both minimum budget and hourly rate. Headquartered in Columbus, Ohio, CMS also has an office in Las Vegas, Nevada. The company has been in business for over five decades, serving a range of industries including manufacturing, software and IT services, transportation and logistics, health care, and real estate.

CMS offers three primary service categories: call centers, phone answering services, and BPO. Within these, the agency specializes in healthcare call centers and after-hours phone answering. Services include virtual receptionist services, employee hotlines, mass notifications, and customized IVR solutions. The agency works primarily with small businesses.

Client reviews on Google give CMS an average rating of 3.7 out of 5 from 23 reviews. Positive feedback highlights the agency's innovative and experienced team, customized IVR solutions, responsive support, and ability to deliver under budget and ahead of schedule. Negative reviews mention difficulties with service cancellation and billing practices, as well as management concerns from an employee perspective.

Notable clients include Zillow, Panasonic, Coca Cola, KraftHeinz, and Enhabit. The agency's portfolio demonstrates experience with large-scale deployments, such as serving companies with over 5,000 employees and completing transitions early and under budget. CMS continues to provide communication solutions that integrate with existing business processes.