Contact Design

Contact Design is a user research recruiting agency founded in 2003 and headquartered in Boston, Massachusetts. The agency employs under 49 people and focuses on connecting organizations with participants for market research studies. It uses a wide network and innovative search methods to recruit participants for user research projects.

The agency offers services in market research and HR outsourcing, with a specific expertise in recruiting. Contact Design manages the entire participant lifecycle, including sourcing, screening, scheduling, and handling NDAs and incentive disbursement. The agency emphasizes open communication and creative problem-solving throughout the recruitment process.

Contact Design has worked with a diverse range of clients, including major technology and research firms such as SAP, Secureworks, Hach, Realtor.com, Guidea, Bold Insight, GfK, Schlesinger, IDEO, and Ipsos. This client list indicates experience across technology, market research, and design industries.

Google reviews for Contact Design are mixed. Several participants praise the agency for its inclusive approach, particularly in studies involving people with vision loss and other disabilities. Reviewers describe the process as easy to understand and the staff as professional and friendly. However, some participants report delays in receiving payments, with one review noting a payment not received after 27 days.

The agency's portfolio includes videos and photos related to its research work, though specific results or case studies are not detailed on the profile. Contact Design positions itself as a full-service agency capable of handling all aspects of participant recruitment for user research studies.