Mystrika
Computer Assistance is an IT support and software development agency founded in 1996. They offer laptop repair, helpdesk software, and managed services. The agency serves startups, small, and medium businesses.
Computer Assistance is an IT support and software development agency based in Oxford, United Kingdom. Founded in 1996, the agency has been providing technology solutions for over 25 years. The team size is under 49 employees, and they offer a range of services from laptop repair to managed IT support.
The agency's minimum project budget ranges from $1,000 to $10,000, with an average hourly rate of $23. Computer Assistance develops its own locally hosted helpdesk software, which is offered free to download and use. The agency also provides software development for helpdesks and managed service providers.
Computer Assistance offers a broad set of services including web design, eCommerce development, web development, WordPress website design, IT services, cybersecurity, and managed services. Their cybersecurity expertise covers account takeover prevention and security assessments, while managed services focus on hosting and cloud solutions.
The agency serves clients across several industries: construction, boutique, dental, education, and energy & mining. Their client types include startups, small businesses, and medium businesses. Notable clients include Rundle Trust, Ox County Council, and the House of Lords.
Computer Assistance holds a 4.7 Google rating from 480 reviews. Clients frequently praise the friendly and professional service, quick diagnosis and repair for common issues, and reasonable pricing. Some reviews note that complex repairs can take longer and communication may be slow, but overall sentiment is positive.
The agency's portfolio includes work for public sector and private organizations. Their hands-on approach to hardware and software problems, combined with custom software development, positions them as a practical choice for businesses seeking reliable IT support in the Oxford area.
Services
- Web Design
- eCommerce Development
- Web Development
- WordPress Website Design
- IT Services
- Cybersecurity
- Managed Services
- Account Takeover (ATO)
- Security Assessment
- Hosting and cloud
Industries Served
Team Size
Pros
- Friendly and professional service with clear communication
- Quick diagnosis and repair for common issues
- Reasonable pricing and often no charge for minor fixes
Cons
- Slow communication and long repair times for complex issues
Client Review Analysis
Clients praise friendly service, quick fixes, and reasonable prices, though some note slow communication on complex repairs.