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Compare The Contact Company vs FirstCall

Side-by-side comparison of features, pricing, services, ratings and more.

The Contact Company Agency logo

The Contact Company

BPO & Outsourced Support Website

The Contact Company is a British-based customer contact centre that manages and develops customer contact processes for clients. It provides cost-effective, time-saving strategies for businesses outsourcing their customer contact operations. The company also helps relocate offshore operations back to the UK and scales agent numbers to meet seasonal demands.

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Winner
FirstCall Agency logo

FirstCall

BPO & Outsourced Support Website

FirstCall is a virtual office and call center provider established in 2017 and headquartered in London. Its services include mail forwarding with physical business addresses and live telephone answering in a client's company name.

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Feature Comparison

Attribute The Contact Company FirstCall
Category BPO & Outsourced Support BPO & Outsourced Support
Rating
Winner +2.0 higher
Location Queensgate, Grange Road East, Birkenhead, CH41 5FD, United Kingdom London, United Kingdom
Services
  • BPO
  • Back Office Outsourcing
  • Call Centers
  • Live telephone answering
  • Mail forwarding
  • Virtual office services
  • BPO
  • Back Office Outsourcing
  • Call Centers
  • Live telephone answering
  • Mail forwarding
  • Virtual office services
Industries
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All industries
Pros
  • Trusted partner for managing customer contact processes
  • Offers cost-effective and time-saving strategies
  • Provides support for businesses outsourcing for the first time or relocating offshore operations back to the UK
  • Live telephone answering in the client's company name
  • Mail forwarding with physical business addresses
  • Positive Google reviews highlighting responsive, professional, and friendly service
Cons
  • Some Google reviews report poor working conditions and management issues
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Website Visit Site Visit Site
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