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Compare ROUTE 2 SHINE vs EbixCash Global Services

Side-by-side comparison of features, pricing, services, ratings and more.

Winner
ROUTE 2 SHINE Agency logo

ROUTE 2 SHINE

BPO & Outsourced Support Website

Route 2 Shine is a BPO and consulting agency specializing in voice and non-voice processes, customer lifecycle management, and digital marketing. Established in 2022, it serves diverse industries with services such as inbound/outbound calling, business process management, graphic design, and web development.

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EbixCash Global Services Agency logo

EbixCash Global Services

BPO & Outsourced Support Website

Established in 1989 as one of the first independent customer retention and customer response organizations in India, with 30 years of experience and presence across 6 key locations.

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Feature Comparison

Attribute ROUTE 2 SHINE EbixCash Global Services
Category BPO & Outsourced Support BPO & Outsourced Support
Rating
Winner +1.6 higher
Location Noida, India Mumbai, India
Services
  • BPO
  • Voice and non-voice processes
  • Customer lifecycle management
  • Digital marketing
  • Inbound/outbound calling
  • Business process management
  • Graphic design
  • Web development
  • Call Centers
  • BPO
  • Voice and non-voice processes
  • Customer lifecycle management
  • Digital marketing
  • Inbound/outbound calling
  • Business process management
  • Graphic design
  • Web development
  • Call Centers
Industries
Edtech Automotive Fin-tech
IT Industry Small Business Fintech
Pros
  • Good work-life balance and supportive management per employee reviews
  • Quality training and infrastructure per employee reviews
  • Multiple service verticals including call center and digital marketing
  • 30 years of experience in customer service and retention
  • Presence across 6 key locations in India
  • Recognized as a forerunner in independent customer retention services in India
Cons
  • One Google review reports repeated unsolicited calls and spam OTPs, raising concerns about practices
  • Multiple Google reviews report delayed salary payments and unprocessed full-and-final settlements
  • Several reviewers reported being terminated during training without prior certification notice
  • Reviewers cited poor management and lack of salary increments
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