Compare Integrated Contact Solutions Ltd vs ATM Group

Side-by-side comparison of features, pricing, services, ratings and more.

Winner

Integrated Contact Solutions Ltd

BPO & Outsourced Support Website

Specializes in contingency-based financial and utility consumer and commercial debt recovery. Trained agents have over 100 years of experience. Uses market-leading software to collect debt effectively.

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ATM Group

BPO & Outsourced Support Website

ATM Group is a tech-enabled customer operations and revenue partner for mid-market and enterprise organisations. The company helps brands deliver better customer experience, stronger retention and measurable commercial outcomes by combining high-performing people with smarter technology, automation and interaction intelligence. Founded in 1997, the agency has over 1,000 employees and serves clients across multiple industries.

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Feature Comparison

Attribute	Integrated Contact Solutions Ltd	ATM Group
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	Winner +1.5 higher
Location	Leeds, United Kingdom	Leicester, United Kingdom
Services	Call Centers BPO Phone Answering Services HR Outsourcing Customer Support	Call Centers BPO Phone Answering Services HR Outsourcing Customer Support
Industries	Retail Industry IT Industry Small Business Industry	Home & Garden Health Care Entertainment Retail Hospitality Finance Recreation & Travel Software & IT Services Media & Communications
Pros	Agents have over 100 years of combined experience Adherence to TCF and CSA guidelines	Positive employee culture with internal progression opportunities Strong client service with knowledgeable staff Tech-enabled approach with ATM One platform for interaction intelligence
Cons	-	Some reviews cite poor management and unprofessional staff Concerns about staff using dummy names when representing clients
Website	Visit Site	Visit Site

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