Mystrika
Freshworks is a leading IT services provider that offers cloud-based solutions for customer engagement and operational efficiency. Its products include customer support, sales, and marketing automation tools. The company helps businesses optimize IT processes and scale efficiently.
Freshworks is a cloud-based IT services provider founded in 2010 and headquartered in San Mateo, California. The company has a team of over 1,000 employees and offers a suite of products designed to enhance customer engagement and streamline business processes. Its portfolio includes tools for customer support, sales automation, and marketing automation, all delivered via a cloud platform.
The company categorizes its offerings into IT Services and Managed Services. Under IT Services, Freshworks provides IT consulting. Under Managed Services, it delivers disaster recovery, help desk support, network management, and security solutions. These services aim to help businesses manage their IT infrastructure and customer-facing operations efficiently.
Freshworks serves a range of industries, with notable clients including 7-Eleven, Disney, and Bridgestone. While the company does not specify a particular industry focus, these references suggest it works with large enterprises across retail, entertainment, and automotive sectors. The company indicates through its overview that its solutions are suitable for businesses of various sizes seeking to optimize IT and customer engagement.
On Google, the company holds a 4.3 average rating from 24 reviews. However, the five Google reviews displayed on the profile paint a mixed picture. Four reviews give ratings of 1 or 2 stars, citing issues such as software bugs, CRM features not working as advertised, poor technical support, and difficulties with cancellations and refunds. One review gives 4 stars and states that Freshworks makes IT solutions enjoyable.
The profile does not include case studies or detailed project information. It lists three iconic brand logos under "Clients", indicating proven capacity at the enterprise level. The profile is unclaimed on DesignRush, meaning the agency has not yet assumed ownership of the listing.
Services
- IT Services
- Managed Services
Team Size
Pros
- A Google reviewer notes that Freshworks makes IT solutions enjoyable and effective.
Cons
- Multiple Google reviewers criticize Freshworks CRM as buggy and not matching advertised features.
- Customers have reported issues with cancellation, refunds, and unresponsive support.
Client Review Analysis
Google reviews show a 4.3 average from 24 ratings; however, the five visible reviews include four negative accounts of software bugs, poor support, and refund difficulties.