Compare Freshworks vs Affinity

Side-by-side comparison of features, pricing, services, ratings and more.

Freshworks

IT Services & Technology Consulting Website

Freshworks is a leading IT services provider that offers cloud-based solutions for customer engagement and operational efficiency. Its products include customer support, sales, and marketing automation tools. The company helps businesses optimize IT processes and scale efficiently.

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Affinity

Web Development & Technology Website

Affinity is an IT consulting company specializing in outsourcing and nearshoring services. It has over 400 employees and projects in more than 20 countries. The company is recognized by Deloitte Technology Fast 500, Financial Times 1000, and INC Europe 5000.

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Feature Comparison

Attribute	Freshworks	Affinity
Category	IT Services & Technology Consulting	Web Development & Technology
Rating
Location	San Mateo, California, United States	Lisbon, Portugal
Services	IT Services Managed Services Software Testing Mobile App Development Staff Augmentation	IT Services Managed Services Software Testing Mobile App Development Staff Augmentation
Industries	-	Software & IT Services Consumer Goods Finance Nonprofit
Pros	A Google reviewer notes that Freshworks makes IT solutions enjoyable and effective.	Recognized by Deloitte Technology Fast 500, Financial Times 1000, and INC Europe 5000 Over 400 employees with projects in more than 20 countries Positive client feedback highlighting accuracy, agility, and reliability
Cons	Multiple Google reviewers criticize Freshworks CRM as buggy and not matching advertised features. Customers have reported issues with cancellation, refunds, and unresponsive support.	Some Google reviews report unprofessional recruitment experiences and lack of follow-up
Website	Visit Site	Visit Site

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