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Compare Face for Business vs ATM Group

Side-by-side comparison of features, pricing, services, ratings and more.

Winner
Face for Business Agency logo

Face for Business

BPO & Outsourced Support Website

Face for Business provides professional answering and live chat services for UK businesses, using experienced PAs trained in specific industries. Founded in 2012, the agency focuses on delivering warm, empathetic call handling that feels like an in-house team.

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ATM Group Agency logo

ATM Group

BPO & Outsourced Support Website

ATM Group is a tech-enabled customer operations and revenue partner for mid-market and enterprise organisations. The company helps brands deliver better customer experience, stronger retention and measurable commercial outcomes by combining high-performing people with smarter technology, automation and interaction intelligence. Founded in 1997, the agency has over 1,000 employees and serves clients across multiple industries.

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Feature Comparison

Attribute Face for Business ATM Group
Category BPO & Outsourced Support BPO & Outsourced Support
Rating
Winner +1.5 higher
Location Burscough, United Kingdom Leicester, United Kingdom
Services
  • Phone Answering Services
  • Call Centers
  • Customer Support
  • BPO
  • HR Outsourcing
  • Phone Answering Services
  • Call Centers
  • Customer Support
  • BPO
  • HR Outsourcing
Industries
Legal Insurance Retail Dental Health Care Finance Software & IT Services Real Estate Construction Other
Home & Garden Health Care Entertainment Retail Hospitality Finance Recreation & Travel Software & IT Services Media & Communications
Pros
  • Professional and friendly team that acts as an extension of the client's business.
  • Seamless integration with client CRM systems and quick setup.
  • Proven track record of helping clients secure new projects and reduce missed calls.
  • Positive employee culture with internal progression opportunities
  • Strong client service with knowledgeable staff
  • Tech-enabled approach with ATM One platform for interaction intelligence
Cons -
  • Some reviews cite poor management and unprofessional staff
  • Concerns about staff using dummy names when representing clients
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