Compare ExpertCallers vs 1840 and Company

Side-by-side comparison of features, pricing, services, ratings and more.

ExpertCallers

B2B Lead Generation Website

ExpertCallers is a global call center outsourcing and B2B lead generation provider offering inbound and outbound support, SDR services, and multichannel customer engagement. With over 20 years of experience and ISO-certified processes, it delivers scalable, process-driven offshore solutions.

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1840 and Company

B2B Lead Generation Website

1840 & Company is a global business process outsourcing and staffing provider that helps businesses hire, manage, and pay vetted remote talent and teams in over 150 countries. They specialize in cost-effective SDR, sales, customer support, back-office, and specialized roles via flexible engagement models.

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Feature Comparison

Attribute	ExpertCallers	1840 and Company
Category	B2B Lead Generation	B2B Lead Generation
Rating	-	-
Location	Princeton, NJ	Overland Park, KS, USA
Features	Comprehensive mix of outbound SDR, lead generation, and inbound customer support services under one vendor Mature process and quality frameworks with detailed dashboards and KPI tracking across campaigns Competitive offshore pricing and flexible, usage-based hourly billing suitable for scaling programs up or down Global 24/7 delivery footprint with bilingual teams and experience across many industries and geographies Truly global reach with hiring capabilities in 150+ countries and experience in cost-efficient nearshore and offshore hubs. Proven ability to reduce hiring and operating costs for sales and CX teams by 60-70% without sacrificing performance metrics like CSAT or revenue. Flexible engagement options (client-managed, fully managed, and direct placement) tailored to different stages of growth and internal maturity. Data-driven QA and analytics programs, plus optional VPN, BYOD, and workforce management solutions that make remote operations more secure and transparent.	Comprehensive mix of outbound SDR, lead generation, and inbound customer support services under one vendor Mature process and quality frameworks with detailed dashboards and KPI tracking across campaigns Competitive offshore pricing and flexible, usage-based hourly billing suitable for scaling programs up or down Global 24/7 delivery footprint with bilingual teams and experience across many industries and geographies Truly global reach with hiring capabilities in 150+ countries and experience in cost-efficient nearshore and offshore hubs. Proven ability to reduce hiring and operating costs for sales and CX teams by 60-70% without sacrificing performance metrics like CSAT or revenue. Flexible engagement options (client-managed, fully managed, and direct placement) tailored to different stages of growth and internal maturity. Data-driven QA and analytics programs, plus optional VPN, BYOD, and workforce management solutions that make remote operations more secure and transparent.
Pros	Over two decades of global call center and customer relationship management experience with ISO 9001 and ISO 27001-certified operations Very broad service catalog spanning inbound and outbound call center, B2B lead generation, appointment setting, email/chat support, content moderation, CCTV monitoring, and back-office services Strong process orientation using Lean Six Sigma, VoC-to-CTQ alignment, Poka-Yoke error-proofing, and KPI-driven dashboards to optimize campaigns and SLAs Competitive offshore pricing with low hourly starting rates compared with most onshore call centers, plus flexible, usage-based billing tied to call time and scope Native and custom integrations with CRMs such as Salesforce, HubSpot, and Zoho, enabling real-time lead sync and pipeline visibility for client sales teams Scalable global delivery footprint with thousands of trained agents and 24/7 bilingual coverage across multiple countries and time zones	Strong client satisfaction on B2B review sites (e.g., ~4.8/5 rating on Clutch) with praise for quality of candidates and outcomes. Timely project management and fast time-to-hire, frequently delivering qualified SDRs and support agents in about two weeks. Highly responsive and communicative account teams that adapt to changing requirements and maintain frequent touchpoints. Ability to source specialized, offshore and nearshore talent that integrates well with client workflows and tech stacks while significantly reducing costs. Flexible engagement models (staff augmentation, fully managed BPO, RPO) that let clients choose their level of control and internal involvement.
Cons	Service is delivered as managed outsourcing rather than a self-service SaaS platform, so every engagement requires custom scoping, onboarding, and vendor management Very limited public customer reviews on major software marketplaces like G2, Capterra, and TrustRadius, making independent benchmarking against competitors more difficult Employee reviews on platforms like Glassdoor and AmbitionBox highlight concerns about management quality, compensation, and work environment, which could affect long-term agent retention and consistency	Limited public pricing transparency; most engagements require a sales conversation and custom quote to understand total cost. Some negative candidate and freelancer feedback about inconsistent communication, interview no-shows, or extended hiring processes. A few worker reviews cite management and payroll issues (e.g., delayed payments or unclear points of contact) in certain regions, suggesting operational variability by project.
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