Compare Direct Scouts vs Global Bilgi

Side-by-side comparison of features, pricing, services, ratings and more.

Winner

Direct Scouts

BPO & Outsourced Support Website

Direct Scouts is a full-service call center based in Istanbul, offering 360-degree customer management and multilingual support. Founded in 2008, the agency serves medium-sized companies and corporations with inbound and outbound communication services. The team focuses on individual service, solution orientation, and sales targets.

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Global Bilgi

BPO & Outsourced Support Website

Global Bilgi is a Ukrainian contact center operator founded in 2008 with more than 850 employees across four locations. It ranks among the three largest outsourcing contact centers in Ukraine, holding about 15% of the market. The company delivers customer support, telemarketing, technical support, and customer retention services.

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Feature Comparison

Attribute	Direct Scouts	Global Bilgi
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	Winner +0.2 higher
Location	Istanbul, Turkey	Kyiv, Ukraine
Services	Call Centers Customer Support Inbound Call Center Outbound Call Center Third Party Verification Telephone Sales Telemarketing Technical Support Customer Retention	Call Centers Customer Support Inbound Call Center Outbound Call Center Third Party Verification Telephone Sales Telemarketing Technical Support Customer Retention
Industries	-	Telecommunications IT Media & Entertainment
Pros	Multilingual support and 360-degree customer management Professional and friendly team praised in Google reviews	One of the three largest outsourcing contact centers in Ukraine with roughly 15% market share Extensive telecommunications industry experience and best-practice project implementation Operates four locations with more than 850 employees
Website	Visit Site	Visit Site

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