Compare Contact Centre QA vs Enghouse Interactive

Side-by-side comparison of features, pricing, services, ratings and more.

Contact Centre QA

BPO & Outsourced Support Website

Contact Centre QA provides Quality Assurance and Mystery Shopping solutions for multi-channel customer interactions, using UK-based QA executives. The company offers cost-effective, independent monitoring and feedback to improve customer experience, reduce costs, increase revenue, and support regulatory compliance. Founded in 2013, the firm serves companies throughout the UK.

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Winner

Enghouse Interactive

BPO & Outsourced Support Website

Enghouse Interactive delivers technology and expertise to maximize the value of every customer interaction. The company offers multi-channel call centers, CTI integration, IVR/self-service, and call recording solutions. It serves mid to large enterprises, telecom carriers, and contact center service providers worldwide.

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Feature Comparison

Attribute	Contact Centre QA	Enghouse Interactive
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	-	Winner +4.9 higher
Location	Manchester, United Kingdom	Reading, United Kingdom
Services	Call Centers	Call Centers
Industries	Retail Commercial Financial	-
Pros	Uses exclusively UK-based Quality Assurance Executives for monitoring Offers bespoke QA services tailored to client needs	Large team of over 1000 employees Partners with major UC suppliers including Microsoft, Cisco, Avaya, and Mitel Flexible deployment options including cloud, hosted, and hybrid
Website	Visit Site	Visit Site

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