Compare Concentra BPO vs 311 Consultores

Side-by-side comparison of features, pricing, services, ratings and more.

Winner

Concentra BPO

BPO & Outsourced Support Website

Concentra BPO brings over 50 years of experience in the contact center industry, bridging the gap between businesses and their customers. Specializing in human-centered interactions, the company conducts more than a million outbound calls weekly. Offering fully integrated omnichannel solutions, Concentra BPO streamlines the customer experience on a single console.

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311 Consultores

IT Services & Technology Consulting Website

311 Consultores is a strategic consulting firm based in Mérida, Mexico, with over 11 years of experience helping businesses grow. The firm integrates people, processes, and technology, offering services such as CRM implementation, website design, paid advertising, and sales enablement. It has worked with companies in Mexico, Spain, Peru, and Panama.

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Feature Comparison

Attribute	Concentra BPO	311 Consultores
Category	BPO & Outsourced Support	IT Services & Technology Consulting
Rating	Winner +2.7 higher	-
Location	Mexico City, Mexico	Mérida, Yucatán, Mexico
Services	Call Centers Branding Programmable Automation Community Management Conversational Marketing CRM Implementation CRM Migration Customer Marketing Customer Success Training Customer Support Training Customer Survey and Analysis Email Marketing Full Inbound Marketing Services Help Desk Implementation Knowledge Base Development Paid Advertising Sales and Marketing Alignment Sales Coaching and Training Sales Enablement Website Design Website Development Website Migration Search Engine Optimization	Call Centers Branding Programmable Automation Community Management Conversational Marketing CRM Implementation CRM Migration Customer Marketing Customer Success Training Customer Support Training Customer Survey and Analysis Email Marketing Full Inbound Marketing Services Help Desk Implementation Knowledge Base Development Paid Advertising Sales and Marketing Alignment Sales Coaching and Training Sales Enablement Website Design Website Development Website Migration Search Engine Optimization
Industries	Finance Insurance Automotive	Ecommerce Education Manufacturing Real estate Tourism/travel
Pros	Over 50 years of combined experience in the contact center industry Conducts over one million outbound calls per week Offers fully integrated omnichannel solutions on a single console	Over 11 years of experience Certified implementer for course design International presence across multiple countries
Cons	Multiple Google reviews report low pay, poor working conditions, and unethical management practices	-
Website	Visit Site	Visit Site

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