Compare Answer United vs Horatio

Side-by-side comparison of features, pricing, services, ratings and more.

Answer United

IT Services & Technology Consulting Website

Answer United is a call center and phone answering service provider founded in 1964. The company offers customized call management solutions, staff augmentation, and customer support. It serves startups to enterprise clients across industries like healthcare, manufacturing, and government.

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Winner

Horatio

BPO & Outsourced Support Website

Horatio is a next-generation and tech-enabled customer support outsourcing firm that provides dedicated handpicked teams for high-growth companies. It partners with businesses to develop customer support strategy and execute it.

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Feature Comparison

Attribute	Answer United	Horatio
Category	IT Services & Technology Consulting	BPO & Outsourced Support
Rating		Winner +1.3 higher
Location	Kalamazoo, Michigan, United States	New York City, New York, United States
Services	Phone Answering Services Call Centers Customer Support Staff Augmentation BPO	Phone Answering Services Call Centers Customer Support Staff Augmentation BPO
Industries	Manufacturing Government Health Care Insurance Dental Energy & Mining Nonprofit Food and Beverage Restaurants Construction	Corporate Services Finance HR
Pros	High employee retention with agents staying 20+ years Extensive training including role-playing and real-time monitoring Customizable solutions with in-house built accounts Advanced call-routing and digital switching systems	Tech-enabled customer support outsourcing with dedicated handpicked teams 5.0 Google rating from employees Partners with high-growth and innovative companies
Cons	Some clients report poor script adherence and loss of business Customer service communication issues after problems arise	-
Website	Visit Site	Visit Site

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