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Compare 8x8 vs 28 North Consulting

Side-by-side comparison of features, pricing, services, ratings and more.

8x8 Agency logo

8x8

IT Services & Technology Consulting Website

8x8 is a cloud communications platform provider offering voice, video, chat, contact center, and API solutions. It serves medium and enterprise businesses in media, software, and corporate services.

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Winner
28 North Consulting Agency logo

28 North Consulting

IT Services & Technology Consulting Website
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Feature Comparison

Attribute 8x8 28 North Consulting
Category IT Services & Technology Consulting IT Services & Technology Consulting
Rating
Winner +4.0 higher
Location New York City, New York, United States Tampa, FL, United States
Services
  • Call Centers
  • Managed Services
  • Programmable Automation
  • Sales and Marketing Alignment
  • Sales Coaching and Training
  • Sales Enablement
  • CRM Implementation
  • CRM Migration
  • Custom API Integrations
  • Customer Support Training
  • Help Desk Implementation
  • Call Centers
  • Managed Services
  • Programmable Automation
  • Sales and Marketing Alignment
  • Sales Coaching and Training
  • Sales Enablement
  • CRM Implementation
  • CRM Migration
  • Custom API Integrations
  • Customer Support Training
  • Help Desk Implementation
Industries
Media & Communications Software & IT Services Corporate Services
Business services - general Consumer services Health Manufacturing Technology - software
Pros
  • Offers a unified cloud communications platform integrating voice, video, chat, and contact center.
  • Provides real-time business analytics and intelligence across all interactions.
  • Serves enterprise and medium businesses globally with a single global cloud platform.
  • Senior-led engagements with experienced revenue operations operators
  • Flexible engagement models without mandatory long-term commitments
Cons
  • Customer service is difficult to reach and unresponsive according to multiple Google reviews.
  • Hidden fees and automatic contract renewals with high deactivation fees reported by clients.
  • Call quality issues including dropped calls and poor call transfer functionality.
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