Compare 24x7 Direct vs Cloudstaff

Side-by-side comparison of features, pricing, services, ratings and more.

Winner

24x7 Direct

BPO & Outsourced Support Website

24x7 Direct works with some of Australia's most loved brands to create sustained, scalable, results-driven campaigns that raise brand awareness and help clients acquire large volumes of new customers. They also work with small businesses helping them hire virtual/offshore staff in the Philippines. Founded in 2001, the agency has grown to over 100 full-time staff based in Melbourne and the Philippines.

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Cloudstaff

BPO & Outsourced Support Website

Cloudstaff is an innovative BPO and call center outsourcing company that uses technology to remove limitations of remote workforces. It fully integrates local and remote teams with services, systems, and processes for control and visibility. Founded in 2011, the company has over 1000 employees.

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Feature Comparison

Attribute	24x7 Direct	Cloudstaff
Category	BPO & Outsourced Support	BPO & Outsourced Support
Rating	Winner +0.8 higher
Location	Melbourne, VIC, Australia	Sydney, Australia
Services	Call Centers BPO Appointment Setting Telemarketing Virtual Receptionist Customer Support	Call Centers BPO Appointment Setting Telemarketing Virtual Receptionist Customer Support
Industries	Telecommunications Tourism Real Estate Financial Services Travel Education	Real Estate Financial IT
Pros	Thorough recruitment process with client involvement Skilled team providing ongoing support and training Experienced in multiple industries including telecommunications and tourism	Multiple clients report high professionalism, efficiency, and dedication. Cloudstaff's stable environment enabled integration of 50 support processes for one client. Clients note consistently high-quality customer service that exceeds expectations.
Cons	Some clients report persistent unsolicited contact	Multiple Google reviews (1.0 rating) describe poor post-signing communication and lack of support. Several clients report very low staff retention and unannounced departures causing business disruption.
Website	Visit Site	Visit Site

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