Mystrika
Customer care and outsourcing provider with more than 20 years of experience, offering phone answering services, outsourced customer communication, and Customer Experience consulting. The global Comdata group operates in 22 countries with over 50,000 employees working in 30 languages across 4 continents.
Comdata Czech is a customer care and outsourcing provider headquartered in Prague, Czech Republic, operating with more than 20 years of experience in the field. The agency is part of the Milan-based Comdata group, which reported a worldwide revenue share of approximately €1 million in 2018 and works with more than 670 clients. The global organization employs over 50,000 people across 22 countries, delivering services in 30 languages on 4 continents.
The agency was founded in 2000 and maintains a team of 1000 or more employees. Commercial terms include an average hourly rate of $100/hr, with the minimum project budget available on inquiry. The headquarters is located at V Olsinach 75, Prague, Czech Republic.
Comdata Czech specializes in phone answering services, outsourcing of customer communication, and consulting on Customer Experience, supported by the group's people, processes, and technologies. The agency combines international experience with strong local knowledge to serve clients across multiple sectors.
Industries served include telecommunications, energy, banking, industry, retail, and e-commerce. Notable named clients include Philip Morris, mBank, and DeAGOSTINI, among the more than 670 clients working with the Comdata group worldwide.
Google reviews give the agency a 3.0 rating across 18 reviews, reflecting mixed sentiment. Positive reviews praise the workplace and team, with one reviewer calling it "one of the best employers" and another describing the agency as a "reliable business partner." Negative reviews include complaints about phone spam and overall service quality, with one reviewer describing the experience as a "huge disaster."
Services
- Phone Answering Services
- Outsourced Customer Communication
- Customer Experience Consulting
Industries Served
Team Size
Pros
- Global reach with teams in 22 countries and 30 languages
- Long track record with more than 20 years in customer care and outsourcing
- Works with major brands including Philip Morris, mBank, and DeAGOSTINI
Cons
- Mixed Google reviews include complaints about phone spam and overall service quality
Client Review Analysis
Google reviews average 3.0 across 18 reviews, with some praise for the workplace and reliability but criticism of phone practices and service quality.