Mystrika
Founded in 1994, Citynet is a regional leader in network-based business communications, providing voice and data communications, broadband Internet, hosted VoIP, and a full suite of IT-managed network services. The company connects approximately 10,000 residences and 2,500 businesses in West Virginia daily.
Founded in 1994, Citynet is a regional leader in network-based business communications headquartered in Bridgeport, West Virginia. The company provides voice and data communications, broadband Internet, hosted VoIP systems, data services, and a full suite of IT-managed network services. Citynet connects approximately 10,000 residences and 2,500 businesses in West Virginia daily, and powers the first Gigabit City in the state (Bridgeport) as well as the first gigabit-enabled resort (Snowshoe Mountain Resort).
Citynet employs between 100 and 249 people and operates offices and data centers across the region, including Morgantown, Charleston, and Wheeling, West Virginia, as well as Pittsburgh, Pennsylvania, and Columbus, Ohio. The company offers around-the-clock customer service from its corporate headquarters. Pricing details are not publicly listed; potential clients must inquire for both minimum budget and hourly rate.
The agency's services include fiber broadband, protected network infrastructure, hardware implementation and support, cloud and data solutions, managed IT services, hosted VoIP systems, and unified communications. Citynet serves medium businesses and enterprise/corporate clients across the IT, small business, and fintech industries.
Google reviews give Citynet a 3.5 rating from 79 reviews. Feedback is mixed: some customers praise technicians like Louis Carvelli and report satisfaction with service, while others cite difficulties with phone number porting, billing disputes, and slow customer support resolution. The company is aggressively expanding its fiber footprint to rural areas, aiming to make affordable broadband access a reality across West Virginia.
Services
- Fiber Broadband
- Protected Network Infrastructure
- Hardware Implementation and Support
- Cloud and Data Solutions
- Managed IT Services
- Hosted VoIP Systems
- Unified Communications
Industries Served
Team Size
Pros
- Regional leader in network-based business communications in West Virginia
- Powers the first Gigabit City in West Virginia (Bridgeport)
- Provides 24/7 customer service from corporate headquarters
- Expanding fiber footprint to rural areas for affordable broadband access
Cons
- Some customers report difficulties with phone number porting and billing resolution
- Customer service responsiveness has been criticized in several Google reviews
Client Review Analysis
Mixed reviews on Google; some customers praise service and technicians, while others report issues with porting, billing, and customer support.